Terms of Service

 

Store Policies

We are a small, family owned business, committed to making high quality, fair trade clothing in a cooperative spirit. We design everything ourselves and make it all in-house at Mehera Shaw Textiles in Jaipur, India.  

 

We want you to truly enjoy your Mehera Shaw clothes and are happy to work with you over the phone to ensure you get the clothing that works best for you. We ask that you take time to consider your purchase, particularly regarding the size and fit that are right for you, and discuss any questions you may have with us.

Please call us directly in the US at 919-969-2572, M-F 10-5pm EST and ask for Shari.

 

Returns

We accept returns on items that are flawed or damaged or not the correct size for you.  If you would like to return an item, please email us with a description of the reason for the return.  Once we authorize return, we will provide either our Jaipur address or US address for receiving the return.  Once the return has been received and confirmed to be in new condition, we will credit your account back. We will accept returned items which are unworn, unwashed, undamaged, with tags still attached, within 10 days of receipt, with an accompanying invoice and an explanation of why the item was not suitable.

We are sorry, but we are not able to refund shipping. When the item has been received back in new, unworn condition, we will refund your purchase in the form it was paid. If you would like an exchange, we will do our best to send you a different item. New shipping charges will apply to an exchange.

 

Company Profile

We are both a U.S. company and an Indian Private Limited company and are members of the US Fair Trade Federation since 2010.  All items are manufactured in-house at our Jaipur production studio which operates in accordance with all fair trade principles listed by the FTF

http://www.fairtradefederation.org/fair-trade-federation-principles/

 

Mark and Shari Keller founded our brand in 1999 and our manufacturing company in 2007.  

 

Shipping

For our international customers, shipping is added extra and is based on the cost of your order.  Some items ship from our stock in the US, other items ship directly from our production studio in Jaipur, India.  Location of shipping does not affect the shipping charges.  We use UPS or DHL and will send you the tracking number once your order has been shipped.  Orders are shipped within 1-3 business days from the time of order.  Once we receive your order, you will receive an email acknowledging your order.  You will receive a second email once the order ships with tracking information.

Our Indian customers are directed to shop with us via a special collection, a shop within a shop.  Within this collection, shipping charges are included in the cost of the item, with no additional fees.  These items ship directly from Jaipur and are available for domestic purchase within India only.  For Indian domestic purchases, we use a domestic courier and provide tracking information as soon as your item has been shipped.

 

Privacy

Mehera Shaw respects the privacy of all our customers.  We use your information provided for the purposes of sending your order and, with permission, sending you news updates about our collections and products.  We do not share your information with any third party, nor do we sell information for advertising purposes.

 

Security

We use Paypal secure server and Shopify direct payment for our payment gateways for international sales.  No financial information is stored by us.

 

Terms of Use

All information, graphics, photos, ideas expressed in this site are the property of Mehera Shaw Textiles Pvt.Ltd. and are subject to International Copyright Law.